Ordering and Payment
How do I place an order at uidynshop.icu?
After selecting the items you like, choosing the appropriate size and color, click “Add to Cart” and follow the prompts to complete the checkout process.
What payment methods can I use?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, etc.), PayPal and bank transfer.
Shipping
Do you ship internationally?
Yes, we do. The specific shipping cost and delivery time depend on your location and the shipping method you choose.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation via email with a tracking number. You can use this tracking number to track your package on our website or the shipping company’s website.
Returns and Exchanges
Can I return my purchase if I am not satisfied with it?
You can return your purchase within 30 days of receiving it, provided that the item has not been worn, washed or damaged and is in its original packaging and tags.
What is the process for returns and exchanges?
Please contact our customer service team to obtain a return authorization and return address. Once we receive and inspect the returned merchandise, we will process your refund or send a replacement item.
Size and Fit
How do I choose the right size?
Each product page has a detailed size guide to help you choose the most suitable size based on your measurements.
If the clothes I bought don’t fit, can I exchange them for a better size?
Of course you can. If a size exchange is required, please return the item following our return process and indicate in the notes what new size you would like to exchange.
Customer Support
How should I contact customer service?
You can send a message through the contact form provided on our website or send an email directly to our official customer service email address. Our customer service team will respond to your inquiry as soon as possible.
Others
Are your products environmentally friendly?
We are committed to sustainable fashion, using environmentally friendly materials and supporting fair trade practices. For more detailed information about our sustainable efforts, please visit our “About Us” page.