Thank you for shopping at uidynshop.icu. Our goal is to ensure that you are completely satisfied with your purchase. If you are not completely satisfied with our products, please refer to the refund and return policy below.
Return conditions
Return time: You can apply for a return within 30 days from the date you received the product.
Product condition: Returned items must be unworn, unwashed, with all original tags attached, and in their original packaging.
Non-returnable items: Discounted or clearance items, personalized items, and gift cards are not eligible for returns.
Refund process
Contact customer service: Please contact us through our customer service email support@uidynshop.icu or call us to submit a return request.
Return approval: We will review your return request and confirm that the product is eligible for return. We will send you the return address and instructions.
Return mailing: You are responsible for the return postage and use a trackable mailing service.
Receive return: Once we receive and inspect the returned product, we will process your refund. The refund will be refunded to your account via the original payment method, usually within 5-10 business days.
Exchange Policy
If you need to exchange an item, such as the wrong size or defective item, please follow the above return process and state that you would like to exchange the item when you contact customer service. We will process the exchange for you as soon as possible.
Abnormal circumstances
If the returned item does not meet our return conditions when received, we will contact you and may return the item to you without refund.
We are committed to providing you with high-quality customer service and strive to ensure that your shopping experience at uidynshop.icu is a pleasant one.